At Wahoomba, we understand that circumstances may arise requiring you to modify or cancel your order. To accommodate such situations, we offer the following guidelines:

1. Order Modification/Cancellation Window

  • Timeframe: You have the right to modify or cancel your order within 12 hours of successfully placing it.
  • Processing Lock: After this 12 hours window, orders are processed and sent to the carrier, making further modifications or cancellations unfeasible.

2. Steps to Modify or Cancel an Order

To request a modification or cancellation:

  • Information Needed: Prepare your order email, order number (found in your order confirmation email), and specific details regarding the changes or cancellation.
  • Contact Us: Email your request to support@wahoomba.com with the subject line: “Modify/Cancel Order – [Your Order Number]”.

3. Refund Process for Cancellations or Modifications

  • Response Time: Upon receiving your request, we will respond within 1 business day to confirm approval or denial.
  • Refund Timeline: Approved refunds will be processed within 7 days and will reflect the value of the cancelled order or the adjusted amount for modified orders.

Contact Information: