Exchange & Cancellation Policy

Because We Know Sometimes You Change Your Mind

At Wahoomba, we want every piece you receive to feel just right – in style, fit, and timing. That’s why we’ve created a flexible policy to help you handle order changes and product exchanges with ease.

Order Modification & Cancellation Window

You have up to 12 hours after placing your order to request a change or cancellation.
After this window, your order is locked in and sent for processing, which may include printing, fulfillment, or packaging.

To request a change or cancellation within the 12-hour window, please contact us immediately at:
Email: support@wahoomba.com
Subject Line: Order Change or Cancellation – [Your Order Number]

Requests made after 12 hours are not guaranteed and may require a return or exchange after delivery, following our standard return policy.

Exchanges: Sizing or Style Changes

We understand that ordering clothing online can be tricky — sizing, colors, and preferences vary. If your item doesn’t quite fit or feel right, we’re here to help.

You may request an exchange within 60 days of receiving your item, provided that:

• The item is unworn, unwashed, and in its original condition
• All tags and packaging are intact
• The item is not marked as final sale or customized
• You provide proof of purchase (order number or confirmation email)

To request an exchange, please email us at support@wahoomba.com, and include:

• Your full name and order number
• A brief description of the issue (e.g., too small, prefer another color)
• The item you’d like to exchange for (size or product)

Exchange Shipping Costs

• If the exchange is due to a sizing issue or preference, the customer is responsible for return shipping, but the replacement item will be shipped to you at no extra cost (U.S. orders only).
• If the exchange is due to an error on our part (wrong item, defective product), we will cover all shipping costs.

Limitations & Exceptions

We cannot accept exchanges or cancellations for:

• Final sale or clearance items
• Customized or personalized products
• Items received more than 60 days ago
• Items that show visible signs of wear or damage

Exchange Processing Time

Once we receive your returned item and inspect its condition, your new item will be processed and shipped within 3 – 5 business days. A confirmation and tracking number will be sent via email.

Missed the 12-Hour Window?

If you missed the change/cancellation window and still want to modify your order, let us know. While we can’t guarantee edits after production begins, we’ll do our best to offer a solution – such as store credit or post-delivery exchange.

Summary

Still Need Help?

For any concerns regarding order changes or exchanges, don’t hesitate to reach out:

Email: support@wahoomba.com
Response Time: 24 – 48 business hours
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)