Exchange & Cancellation Policy

Because We Know Sometimes You Change Your Mind

At Wahoomba, we want every piece you receive to feel just right – in style, fit, and timing. That’s why we’ve created a flexible policy to help you handle order changes and product exchanges with ease.

Order Modification & Cancellation Window

You have up to 12 hours after placing your order to request a change or cancellation.
After this window, your order is locked in and sent for processing, which may include printing, fulfillment, or packaging.

To request a change or cancellation within the 12-hour window, please contact us immediately at:
Email: support@wahoomba.com
Subject Line: Order Change or Cancellation – Your Order Number

Exchanges: Sizing or Style Changes

We understand that ordering clothing online can be tricky – sizing, colors, and preferences vary. If your item doesn’t quite fit or feel right, we’re here to help.

You may request an exchange within 60 days of receiving your item, provided that:

• The item is unworn, unwashed, and in its original condition
• All tags and packaging are intact
• The item is not marked as final sale
• You provide proof of purchase (order number or confirmation email)

To request an exchange, please email us at support@wahoomba.com, and include:

• Your full name and order number
• A brief description of the issue (e.g., too small, prefer another color)
• The item you’d like to exchange for (size or product)

Exchange Shipping Costs

• If the exchange is due to a sizing issue or preference, the customer is responsible for return shipping, but the replacement item will be shipped to you at no extra cost (U.S. orders only).
• If the exchange is due to an error on our part (wrong item, defective product), we will cover all shipping costs.

Limitations & Exceptions

We cannot accept exchanges or cancellations for:

• Final sale or clearance items
• Items received more than 60 days ago
• Items that show visible signs of wear or damage

Missed the 12-Hour Window?

If you missed the change/cancellation window and still want to modify your order, let us know. While we can’t guarantee edits after production begins, we’ll do our best to offer a solution – such as store credit or post-delivery exchange.

Summary

Still Need Help?

For any concerns regarding order changes or exchanges, don’t hesitate to reach out:

Email: support@wahoomba.com
Response Time: 12 – 24 business hours
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)