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Return to shopWe’re here to make your experience with Wahoomba as seamless and satisfying as possible. Below are some of the most common questions our customers ask – from orders and shipping to sizing and returns.
Orders & Payments
Q: What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. Your transactions are 100% secured with SSL encryption.
Q: Can I modify or cancel my order after placing it?
We process orders quickly, so changes or cancellations are not guaranteed. Please contact us within 12 hours of placing your order at support@wahoomba.com, and we’ll do our best to help.
Q: I didn’t receive an order confirmation email. What should I do?
Please check your spam or promotions folder. If you still don’t see it, contact us with your full name and the email address used to place the order.
Shipping & Delivery
Q: Do you ship internationally?
Currently, we only ship within the United States. We’re working on expanding our shipping zones soon.
Q: How much does shipping cost?
We offer a flat rate shipping fee of $6.99 for all U.S. orders – no matter the size of your cart.
Q: How long does delivery take?
- Order processing: 1 – 2 business days
- Shipping time: 3 – 5 business days
- Total time: 4 – 7 business days
You’ll receive tracking details as soon as your order is shipped.
Products & Sizing
Q: How do I choose the right size?
Please refer to our Size Guide linked on each product page. If you’re between sizes, we recommend sizing up for a relaxed fit.
Q: Are your garments unisex?
Yes. All our t-shirts, hoodies, and sweatshirts are designed to be unisex and inclusive, with a modern fit for all body types.
Q: Where are your products made?
Our apparel is responsibly produced in small batches through trusted U.S.-based partners. Many items are made-to-order to reduce waste and support sustainable practices.
Returns & Exchanges
Q: What’s your return policy?
You can return items within 60 days of delivery, as long as they’re unworn, unwashed, and in original condition. Final sale items are not eligible.
Q: How do I start a return or exchange?
Simply email us at support@wahoomba.com with your order number and reason for return. We’ll guide you through the process.
Q: When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect your return. Funds will be credited to your original payment method.
Account & Security
Q: Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and receive exclusive offers.
Q: Is my personal information safe?
Absolutely. We take your privacy seriously. Your data is protected with SSL encryption, and we never sell your information. Learn more in our Privacy Policy.
Still Need Help?
If your question isn’t listed above, feel free to reach out:
Email: support@wahoomba.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We typically respond within 24 – 48 hours.