Privacy Policy

At Wahoomba, privacy isn’t just a policy – it’s a principle.
We believe that trust is woven into every transaction, every email, and every page you visit on our site. This Privacy Policy outlines how we collect, use, and protect your information when you engage with our brand online.

By browsing our website or making a purchase, you consent to the practices described below.

1. What We Collect and Why It Matters

We collect information with one goal in mind: to serve you better. Whether it’s processing your order or tailoring a smoother shopping experience, we only collect data that’s relevant and respectful.

Personal Information

Collected when you place an order, create an account, or contact us:

• Full name
• Email address
• Shipping and billing addresses
• Phone number
• Payment details (handled securely via third-party providers)

Non-Personal Information

Collected automatically through cookies or analytics tools:

• Browser and device data
• IP address and general location
• Time spent and pages visited on our site
• Referral source (e.g., from an ad, email, or search engine)

We never collect more than we need – and we never collect it without purpose.

2. How We Use Your Information

Your data is used to:

• Fulfill and deliver your orders
• Communicate order updates and confirmations
• Offer support or respond to inquiries
• Improve our website’s functionality and user experience
• Personalize your shopping experience
• Send promotional emails (only if you’ve opted in)
• Comply with legal or regulatory requirements

We do not sell, rent, or trade your personal data. Ever.

3. Cookies & Digital Tracking

Cookies help us remember who you are, what you’ve browsed, and what you’ve added to your cart.
We use both session and persistent cookies to:

• Keep your cart intact between visits
• Analyze traffic and site usage patterns
• Tailor product recommendations and marketing
• Enable login and account features

You may disable cookies through your browser settings, though certain site functions may become limited.

4. Third-Party Services We Trust

To operate smoothly and securely, we rely on reputable third-party partners, such as:

• Payment gateways (e.g., Stripe, PayPal)
• Shipping providers (e.g., USPS, FedEx)
• Marketing platforms (e.g., Klaviyo, Meta Ads)
• Analytics tools (e.g., Google Analytics)

These services are granted limited access to your data solely to perform their functions, and they are contractually obligated to protect your privacy.

5. How We Protect Your Information

Your security is our responsibility.
We implement physical, administrative, and technical safeguards to protect your personal data from unauthorized access or disclosure.

• Our website uses SSL encryption to secure data in transit
• Payment data is never stored on our servers
• Access to customer data is strictly limited to trained, authorized staff only

6. Your Privacy Rights

Depending on your region (e.g., U.S., EU), you may have the right to:

• Request a copy of your personal data
• Correct or update inaccurate information
• Request deletion of your data (“right to be forgotten”)
• Opt out of marketing communications
• Withdraw consent at any time

To submit a request, contact us at support@wahoomba.com. We will respond within 30 days.

7. Data Retention

We retain your information only as long as necessary for:

• Order fulfillment
• Legal or tax compliance
• Warranty and customer service support

When data is no longer needed, we ensure it is securely deleted or anonymized.

8. Children’s Privacy

Wahoomba is intended for users aged 13 and above.
We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us for immediate removal.

9. International Use

Although Wahoomba currently serves U.S. customers only, our site may be accessed globally. If you are visiting from outside the U.S., your data may be transferred to and processed in the United States in accordance with this policy.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in the law, our operations, or customer feedback.
All updates will be posted on this page, with the most recent revision date noted above. Continued use of our site constitutes your acceptance of those changes.

11. How to Contact Us

Have questions or concerns about your privacy?

We’re here to help.
Email: support@wahoomba.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

Summary of Key Points