Refund and Returns Policy

We Want You to Love What You Wear

At Wahoomba, we stand behind the quality and intention of every piece we create. If something isn’t quite right with your order, we’re here to make it right – hassle-free and human-first.

Return Window: 60 Days

You have 60 days from the date of delivery to return or exchange an item.
Whether you ordered the wrong size, changed your mind, or simply expected something different – we get it. Life happens, and your wardrobe should keep up.

Eligibility for Return

To qualify for a return or exchange, please ensure the following conditions are met:

1. Item is unused and unworn
   Products must be in their original condition, without signs of wear, washing, or damage.
2. Tags and packaging are intact
   Please include original tags, labels, and any packaging the item came with.
3. Return request is submitted within 60 days
   Returns beyond the 60-day window cannot be accepted.
4. Proof of purchase is provided
   A receipt, order number, or confirmation email is required for all returns.
5. Item is not marked as final sale
   Discounted or clearance items labeled “final sale” are not eligible for return or exchange.

Items That Cannot Be Returned

For hygiene and production reasons, we cannot accept returns on:

• Worn or washed garments
• Items with stains, perfumes, or damage
• Final sale or custom items
• Gift cards

Refund Timeline

Once we receive and inspect your return, you’ll receive an email confirming approval or rejection of your refund.

• Approved refunds are processed within 7 business days
• The refund will be issued to your original payment method
• Depending on your bank or credit card provider, it may take additional time for the funds to reflect in your account

How to Start a Return

1. Email our customer support team at support@wahoomba.com with your order number and reason for return.
2. We’ll reply with return instructions and a shipping address.
3. Carefully package the item(s) and ship them back using any carrier of your choice.
4. Once received and inspected, we’ll process your refund or exchange.

Please note: we do not cover return shipping costs unless the item was damaged or incorrect.

Exchanges

Need a different size or color? No problem.

Exchanges follow the same process as returns. Once we receive your original item and verify its condition, we’ll ship out the replacement item at no additional cost to you (within the U.S.).

Damaged or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us within 7 days of delivery. Include clear photos of the issue, and we’ll prioritize your replacement or full refund.

Responsibility for Returned Items

We strongly recommend using a trackable shipping service and keeping your receipt. Wahoomba is not responsible for return shipments lost or damaged in transit.

Still Have Questions?

We’re here to help. If you have any concerns about your return, exchange, or refund status, don’t hesitate to reach out.

• Email: support@wahoomba.com
• Response Time: Within 24 – 48 business hours

Summary at a Glance