By placing an order through Wahoomba, you agree to the terms outlined below. Our return and refund policy is designed to ensure transparency and clarity in handling returns and exchanges. These policies apply to customers in the United States.

A. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of receipt to request a return. To be eligible for a return, the item must be unused, in the same condition as received, with tags, and in its original packaging. You must also provide proof of purchase.

B. Missing Return Label

Our packages do not include a return label. If you need to return an item, please contact us at support@wahoomba.com, and we will assist you with the process.

C. Return Process

To initiate a return, contact us at support@wahoomba.com with the following details:

✔ Order number and full name
✔ Proof of purchase (e.g., order confirmation email)
✔ Reason for return
✔ Photos or videos of the product defect (if applicable)

Once your request is reviewed (usually within 72 hours), we will confirm whether your return is approved. If eligible for a refund, the amount will be processed within 7 days. Refunds may take an additional 3-5 business days to reflect in your bank account, depending on your payment provider.

D. Damaged, Incorrect, or Defective Items

If you receive a damaged, incorrect, or defective item, please inspect your order upon arrival and contact us immediately. We will assess the issue and offer a resolution, such as a replacement or refund.

E. Exchanges

We accept exchanges only for defective, incorrect, or damaged items. If you need an exchange, contact us at support@wahoomba.com.

F. Return Shipping Costs

  • If the return is due to our error (e.g., wrong or defective item), we will cover the shipping cost.
  • If the return is due to a customer error (e.g., ordering the wrong item), the customer is responsible for return shipping costs.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
  • Customers must mail the product back via a reliable shipping service.
  • No restocking fees apply.
  • A video or image of the received product must be provided before processing any returns.

G. Refund Process

Once we receive and inspect your returned item, we will notify you regarding your refund eligibility. If approved, a refund will be processed within 7 days to your original payment method. Please allow additional time for your bank or credit card provider to complete the refund process.

H. Order Cancellation

  • Orders can be canceled within 12 hours of purchase for a full refund.
  • Orders canceled after this timeframe will be treated as a change of mind and subject to return policies.

Note: Please ensure your shipping address is correct before placing an order. If an incorrect address is provided and the order is undeliverable, the customer assumes responsibility for any losses.

I. Contact Us

For any questions, please reach out to us:

Address: 1420 NE Miami Place, Miami, FL 33132, USA

Email Us: support@wahoomba.com

Call Us: +1 (512) 921-7876

Working Time: 9:00 AM – 4:00 PM (EST), Mon-Fri

If you need further assistance, leave your contact number, and we will call you back!